Privacy Policy

Our Privacy Policy

District Enforcement Limited ("We/Us") are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is District Enforcement Limited.

Click on these hyperlinks to go directly to the topic:

Information Collected
Telephone Call Recording
IP addresses and cookies
Where we store your personal data
Uses made of the information
Disclosure to Third Parties
Our Contacts with Clients
Our Contacts with Vehicle Drivers or Keepers
Access to Vehicle Driver or Keeper Information
Information Security
Accountability
Your rights
Access to information
Changes to our privacy policy
Contact

Information Collected

We may collect and process the following data about you:

  • Information that you provide by filling in forms on our sites www.district-enforcement.co.uk. This includes information provided at the time of, for example, registering to use our site, using our parking enforcement and/or parking charge payment services, posting materials or requesting further services. We may also ask you for information when you report a problem with our site.
  • If you contact us, including for requesting further details or a quote, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of payments you carry out through our site and of the administration of your parking charges and similar charges.
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
  • Details of your CV where you send us information about yourself when applying for a job with us.
  • Where you send us any information about any products or services you would like to provide to us.

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Telephone Call Recording

It is our policy to record all inbound and outbound calls made to or from our organisation.  Call recording is carried out for the purposes of record-keeping, training and quality-assurance purposes.

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IP addresses and cookies

We do not use cookies, but we may collect information about your computer, including where available your IP address, operating system and browser type.  This is for system administration and to report aggregate information to our advertisers and also log access in cases of abuse of our systems. Where information is stored for our advertisers, this is data for statistical purposes about our users' browsing actions and patterns, and does not identify any individual.

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Where we store your personal data

Please note that this section does not refer to personal data obtained as a result of a DVLA request.  Please see the specific sections later in this policy document.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA").  It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers.  Such staff maybe engaged in, among other things, the fulfilment of an order, the processing of your payment details and the provision of support services.  By submitting your personal data, you agree to this transfer, storing or processing.  We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential.  We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.  Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

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Uses made of the information

We use information held about you in the following ways:

  • To process the enforcement of charges arising from contractual conditions being met.
  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.

We do not pass your data to third parties except for the purposes set out below.

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Disclosure to Third Parties

We will never sell or rent any personally identifiable information to third parties, and will only disclose this information in the limited circumstances and for the purposes described in this policy. This includes transfers of data to non-EU member states. The limits to what we will use data for will be in connection with any or all of the following:

  1. Disclose information including, without limitation, transaction, account information, personal details and the contents of communications to the police, security forces, competent governmental, intergovernmental or supranational bodies, competent agencies (other than tax related authorities), departments or regulatory, self-regulatory authorities or organisations (including, without limitation, the Agencies set out in the table under the heading "Agencies" below) or other third parties that we in good faith believe is appropriate to cooperate in investigations of fraud or other illegal activity or potential illegal activity.  If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies and law enforcement agencies may access and use this information.  We and other organisations may also access and use this information to prevent fraud and money laundering.

  2. Disclose information in response to requirements of credit card rules, civil or criminal legal process.

  3. Disclose information to the "Category" of third parties listed in the table below. The purpose of this disclosure is to allow us to provide our service.  We also set out in the table below, under each "Category", non-exclusive examples of the actual third parties we may disclose your account information, together with the purpose of doing so, and the actual information we disclose (these third parties are limited by law or by contract from using the information for secondary purposes beyond the purposes for which the information was shared). 

    Category Party Name  Purpose Data disclosed
    Payment processors
    PayPal (Europe)  To allow payment processing settlement services, fraud checking. Name, address, details of payer's funding instruments, details of payment transactions
    Barclays Bank plc
    To allow the processing of payments by BACS, credit and debit card, or cheques. Fraud checking. Name, date of transaction, amount, currency and payer's bank account or credit/debit card information. Some address information is used for verification purposes in the case of card payments.
    First Data Merchant Solutions
    To allow the processing of payment by credit or debit card. Fraud checking. Name, date of transaction, amount, currency and payer's card details/account information. Some address information is used for verification purposes.
    Key IVR Ltd
    To allow the processing of payment by credit or debit card. Fraud checking. Name, date of transaction, amount, currency and payer's card details/account information. Some address information is used for verification purposes.
    GoCardless Ltd
    To allow the processing of payment by credit or debit card. Fraud checking. Name, date of transaction, amount, currency and payer's card details/account information. Some address information is used for verification purposes.

    Operational services
    iView Solutions Ltd To store records of charges issued and payment history. Vehicle Details, Name, address, (of vehicle driver and/or registered keeper) telephone number, payment history.
    Gladstones Solicitors Ltd Pre-court actions and litigation. Vehicle Details, Name, address, (of vehicle driver and/or registered keeper) telephone number, payment history.
    Various Debt Collection Agencies To collect debt Name, address, date of birth, telephone number, vehicle registration.
     
    Agencies
    Driver Vehicle Licensing Agency To request current keeper's details. Vehicle registration, vehicle description (make, model, colour), Vehicle Excise (Tax Disc) information, time, date and location of charge notification.
     
    Clients
    Our Clients To validate Parking Permit Applications. Name, Address, contact details (telephone numbers, email addresses) employee, resident or other form of personnel identification in order to validate eligibility for permit issue and to communicate application and any relevant or connected payment status to Our Clients.

  4. With respect to the column titled, "Purpose", each third party, with the exception of the regulatory agencies referred to at the end of this table, is carrying out the purpose to fulfil obligations which we have contracted with the entity to fulfil. The regulatory agencies are carrying out their purpose in accordance with their regulatory objectives and requirements.

  5. Disclose aggregated statistical data with our clients or business partners or for public relations. For example, we may disclose that a specific percentage of our clients are in Manchester. However, this aggregated information is not tied to personal information.

  6. As with any other business, it is possible that in the future we could merge with or be acquired by another company. If such an acquisition occurs, the successor company would have access to the information maintained by us, including client and ticket information, but would continue to be bound by this Privacy Policy unless and until it is amended.

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Our Contacts with Clients

We communicate with clients on a regular basis via email to provide requested services, and we also communicate by phone to resolve complaints, respond to requests for customer service, confirm information concerning your identity, business or account activity, carry out collection activities or conduct customer surveys. We use clients' email or physical addresses to send information about important changes to our products and services, and to send notices and other disclosures required by law. These communications will be primarily informational in nature rather than promotional.

We will never pass on any client details to third parties where we are not obliged to by law or by our regulators .

In connection with independent audits of our financial statements and operations, the auditors may seek to contact a sample of our clients to confirm that our records are accurate. However, these auditors cannot use personally identifiable information for any secondary purposes.

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Our Contacts with Vehicle Drivers or Keepers

In connection with enforcement of parking charges, we hold vehicle keeper information obtained from the DVLA for the sole purposes of communicating in connection with the issuing and payment of parking charges.  The information will be retained for auditing and legal reasons, but will never be used or passed on under any circumstances unless in connection with the parking charge for which they were gathered.  The only exception to this is for further parking charges issued on the same date.

We will store vehicle driver or keeper data supplied directly to us by the subject in connection with any parking charge or permit application for use on any site under our control.  We will retain that information in connection with administering the use, renewal and cancellation of such permits, for such time as is required for that purpose.

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Access to Vehicle Driver or Keeper Information in Connection With Parking Charges

Nobody other than us is allowed to see any information stored on our systems over and above that provided to us by way of completed tickets. Personal information relating to vehicle keepers obtained from the DVLA or drivers information supplied to us following receipt of a parking charge is retained purely for our use in connection with administering and collecting the charge and is used for no other purpose.

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Information Security

We are committed to handling all information with high standards of information security. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorise access to personal information only for those employees or agents who require it to fulfil their job responsibilities.  Password control applies to all data systems and we operate a strict policy on their use.  All access is logged and we will not hesitate to report any suspicious or criminal activity to the Police and/or to the user's ISP.

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Accountability

Our office is responsible for ensuring that our day-to-day procedures comply with this Privacy Policy. If you want to exercise your right to access your information or have any questions about this privacy statement, our information practices, or your dealings with us, you can contact us in writing  at the following address:

District Enforcement Limited
PO Box 10418
Ashby
LE65 9EJ

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Your rights

You have the right to ask us not to process your personal data for marketing purposes. It is not our intent to process any of your personal data for marketing purposes other than to send information to people who have requested marketing information from us, such as by subscribing to our newsletter. We will not forward your personal data to any third party for their marketing purposes unless you have requested us to do so.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

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Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.  If you wish to make an access request, you must do so in writing to The Data Protection Controller, at the address below:

District Enforcement Limited
PO Box 10418
Ashby
LE65 9EJ

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Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

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Contact

Generic contact is welcomed via our contact page .  Specific questions, comments and requests regarding this privacy policy are also welcomed and should be addressed to The Data Protection Controller at the address below:

District Enforcement Limited
PO Box 10418
Ashby
LE65 9EJ