Regulation

Committed to the highest standards of practice

We fully support proposals for tighter statutory control of our industry. The negative public perception of the sector is largely due to the coercive and often extortionate practices of the less reputable operators. We are proud to be one of the limited number of operators accepted on to our Trade Association's Accredited Operator Scheme, which puts us in the privileged position of being able to request Registered Keeper details from the Driver and Vehicle Licensing Agency via their electronic KADOE (Keeper at Date of Event) system, in connection with notifying vehicle keepers of unpaid parking charges.

If you wish to make a complaint regarding the service received, please notify us in writing or alternatively submit your complaint via this website.  Once received, the matter will be reviewed by one of our complaint handlers.  We endeavour to respond to all complaints within 28 days of receipt.

Please note that our complaints team will not look at the validity of the parking charge issued but rather our compliance with Company Policies or our Industry Code of Practice.  

If you are dissatisfied with the outcome of your complaint you may escalate it to our regulatory body, the International Parking Community (The IPC).  The IPC will only review your complaint if you have first attempted to resolve the matter with ourselves.  Click here to visit the IPC website.

Since 2013 we have been IMS International ISO 9001 certified for our quality management processes and policies.

Every aspect of the operating practices we employ are always open to inspection from any regulatory body. These have been inspected and/or assessed in the past both as part of our trade association membership requirements and also at our own request. They are also open to inspection by such bodies at any point in the future. We are confident that we will continue to be viewed as trading in the most ethical manner.

Additionally, and in line with our transparency policy and commitment to fairness, we are answerable to the following organisations, who also insist on a strict code of conduct. Through our registration or having been audited by these bodies, our processes and ethics are open to scrutiny by our clients and users of our clients' parking facilities.

We are required to comply with a number of regulatory measures in terms of how we use your personal data.  If you have any concerns regarding this, you may wish to contact the relevant authority by clicking one of the links below:

Driver and Vehicle Licensing Agency

Information Commissioner's Office

We are very proud to be corporate members of Disabled Motoring UK (formerly Mobilise). Motorists who are members of DMUK have the option of having their appeals submitted by DMUK on their behalf. We are very proud of the fact that in 2012, Disabled Motoring UK gave us their coveted Best Parking Award.